Customer Relationship Learnership Opportunity at SAB - All Provinces

South African Breweries has a Customer Relationship Representative Learnership Opportunity at the Customer Interaction Centre in Randburg.

Key Purpose Statement

To support the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the companies products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.

Contact Centre Learnership: Learning Modules to be covered: Time Management; Making and Receiving Calls; Negotiation Skills; Telesales; Debt Collection.

Requirements

Matric certificate (mandatory)
Sales and/or Marketing related qualification (advantageous)
Good typing skills/ data capturing ability
Administration skills
Computer literacy (MS Office)
Must be fluent in English and another language
Contact centre and/or Sales work experience (advantageous)
SAP CRM experience (advantageous)

Competencies

Persuasiveness and selling ability
Ability to work in a team
Willingness to work during weekends
Customer focused attitude
Good attendance record
Ability to reason and problem solve
Builds and maintains a professional working relationship with all customers (including internal customers) at all times.
Displays customer empathy and understanding
Organising and planning skills
Ability to operate under pressure
Self motivator and self starter
Strong achievement orientation
Punctual and good time-keeping
Self-management practices understood and applied

Responsibilities and accountabilities

Attend all training scheduled
Complete assignments and portfolio of evidence
Order/Sales
Query Handling
Credit Query Handling
Customer Feedback
General

How to apply

Click here to apply online

Posted on : 08/08/2016, # , Edit

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