Multichoice Call centre Agents - Gauteng

candidates

Shift work is applicable.

OUTPUTS

Manage staff
Plan resources
Coach and constantly evaluate staff
Manage Call Centre evaluations
Provide updated feedback to managers and staff
Effectively recruit staff
Manage and maintain departmental standards
Monthly reports
Approved journals
Conduct staff meetings
Manage Call Centre administration



COMPETENCIES



Behavioural



Decision Making
Assertiveness
Problem Solving
Coaching
Tact & Diplomacy
Resilience

Knowledge

Call Centre knowledge
Human Resources knowledge
Management information knowledge

Minimum requirements

Grade 12/ Matric qualification
Leader in the Contact Centre managing 10 or more employees
2-5 years’ experience in people management

Job

: Contact Centre
Primary Location

: ZAF-GT-Randburg
Organization

: Customer Care
: Full-time
Job Posting

: 21-09-2016
Closing Date (Period for Applying) – External

: 29-09-2016

to apply click here

Posted on : 25/09/2016, # , Edit

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http://myjobslocate.com/5413

Gauteng, South Africa

Phone : (012) 354 2364