MWEB Sales Agents - Western Cape

Tracking Number CT_1212_TC_C
Job Title Sales Agent
Reporting To Team Manager
Job Type Classification Permanent
Location - Province Western Cape
Division Connect
Job Description The MWEB Connect team are looking for Sales Agents who will be required to effectively acquire new customers through the Outbound Call Centre and up-selling existing customers to a variety of MWEB core products
Duties & Responsibilities • Achieve Sales Targets and objectives through outbound sales initiatives
• Acquiring new customers through outbound calls and converting to sales
• Up-selling existing customers from narrowband products to a variety of broadband solutions and/or a combination of various products and services offered by MWEB
• Providing exceptional service and product knowledge on a variety of MWEB Connect products
• Ensure efficiency with regards to telephony productivity
• Ensure quality assurance is maintained
• Ensure all relevant documentation is compiled and completed accurately
• Ensure that resolution of customer queries are dealt with in relation to the sales process
• Keep abreast with the latest technology and packages on offer
Required Skills • Ability to manage daily, weekly, monthly and yearly targets
• Good telephone etiquette
• Good time management skills
• Sales orientation
• Team player
• Attention to detail
Qualifications and experience required • Proven outbound and cold calling sale track record essential
• A minimum of 1 year proven outbound and cold calling sales experience essential
• Knowledge of the ISP industry and products desirable
• Customer service experience
• Sound knowledge and use of the internet
• Experience in cellular industry preferable
• Fluent in English and Afrikaans

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be given first preference.

Posted on : 23/07/2016, # , Edit

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